Refund policy

This Policy applies to purchases made online from the official DEW DO store. We reserve the right to revise and amend this Policy at any time without prior notice.


Satisfaction Guarantee
We stand behind every product we make. If you are not satisfied with your purchase for any reason, please contact us within 14 days of receiving your order. We will work with you to make it right — whether that means a replacement, store credit, or a full refund of the product price. Because our products are consumable food items, we do not require you to return opened or partially used products.


Damages and Incorrect Orders
Please inspect your order upon receipt. If your item arrived damaged, defective, or if you received the wrong product, please contact us immediately or within 14 days of delivery with your order number and a photo of the issue. We will send a replacement at no charge or issue a full refund — no return shipment required.


How to Request a Return or Refund
To initiate a return or refund, please email us at [support@dewdolife.com] with:

  • Your order number
  • The reason for your request
  • Photos (if applicable, for damaged or incorrect items)

Our team will respond within 1–2 business days with next steps. Please note that requests submitted without prior authorization will not be processed.

Non-Returnable Items
The following items are not eligible for returns or refunds:

  • Gift cards
  • Sale or clearance items
  • Items purchased through promotional bundles (unless the entire bundle is returned unopened)

Refunds
Once your request has been reviewed and approved, a refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time before the refund appears on your statement.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at [support@dewdolife.com].


Exchanges
We do not offer direct exchanges at this time. If you would like a different product, please request a refund for your current order and place a new order for the item you prefer.


Subscription Orders
If you are subscribed to a recurring delivery plan, you may cancel, pause, or modify your subscription at any time through your account dashboard. Orders that have already been processed and shipped will be handled under this Return & Refund Policy.


Contact Us
If you have any questions about our Return & Refund Policy, please reach out to us at [support@dewdolife.com]. We're here to help.